Menu

Returns & Refund Policy

We want you to be satisfied with your purchase. Please review the following return guidelines before placing an order.

Return Window

Most new, unused items may be returned within 30 days of delivery.

Items must be:

  • Unused
  • In original condition
  • In original packaging
  • Complete with all hardware and accessories

Proof of purchase is required.

Non-Returnable Items

The following items generally cannot be returned:

  • Special-order products
  • Custom-built or modified products
  • Electrical components that have been installed
  • Products showing signs of installation or use
  • Clearance or final sale items
  • Items damaged due to misuse or improper installation

Return Authorization

Please contact us before returning any merchandise.

Returns sent without prior authorization may be refused.

Return Shipping

Unless the return is due to our error or a manufacturer defect, customers are responsible for return shipping costs.

Original shipping charges, freight charges, residential delivery fees, liftgate fees, and other carrier service charges are non-refundable.

Freight Returns

Oversized items shipped by freight require special return arrangements.

Customers are responsible for:

  • Securely packaging the item
  • Any freight pickup charges
  • Any carrier accessorial fees associated with the return

If additional freight charges are incurred due to customer error, refusal of delivery, incorrect shipping information, or inability to receive the shipment, those charges will be deducted from any applicable refund.

Damaged or Incorrect Orders

Please inspect your shipment immediately.

If your order arrives damaged or incorrect:

  • Notify us within 24 hours of delivery.
  • Retain all packaging materials.
  • Take clear photographs of the damage.
  • Do not install damaged products.

We will work with the freight carrier and manufacturer to resolve the issue as quickly as possible.

Refunds

Once your return is received and inspected, refunds will be issued to the original payment method.

Please allow several business days for your financial institution to process the refund after it has been issued.

Shipping, freight, expedited shipping, residential delivery fees, liftgate charges, and other carrier service fees are generally non-refundable unless the return is due to our error.